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Accident Repairs

Byron Bay Smash Repairs is the preferred smash repairer for all the Major Insurance Companies.

We collaborate with numerous insurance companies on behalf of our clients to ensure as smooth a repair experience as possible.

We deal with the following insurance companies and more…
AAMI, AARN, Allianz, AMP, Ansvar, APIA, Aurora, Budget Direct, CGU, CommInsure, Custom Fleet, Elders, FAI, FMG Insurance, GIO, HBA, HBF, Hotline Insurance, ING, Innovation Group, Just Car, Lumley, Mercantile Mutual, MMI, NFR, NRMA, NZI, QAS, QBE, RAA, RAC, RACQ, RACT, RACV, SGIC, SGIO, Shannons, Sun Alliance, Suncorp Metway, Swann Insurance, Vero, Wesfarmers, Western QBE, WQBE, Zurich

The following information covers some frequently asked questions about vehicle insurance. If further questions arise, please contact your insurance company for their particular operating procedures.

Byron Bay Smash Repairs Certified Insurance Repairer

Byron Bay Smash Repairs Certified Insurance Repairer

What is excess and how does it affect my claim?
Excess refers to the gap between the cost of fixing your damaged vehicle and the amount your insurer will contribute to the repairs. You must personally pay this sum if you are responsible for the accident or cannot identify the liable party. Excess also applies to claims for nature inflicted accidents such as hail and flood damage. Excess must be paid or waived before a vehicle is eligible to leave the panel shop.

How do I get my car fixed if I am insured?
If you wish to make an insurance claim for your car you will need to contact your insurance claims department. You will be required to make a report of the accident giving details regarding accident location and time, any other involved parties, and the names of any witnesses.

Who pays to have my vehicle towed?
Insurance companies generally cover the cost of towing your vehicle if it has been involved in an accident. To organise vehicle towing a customer can phone their insurer, preferred panel shop, or the towing company directly.

*Disclaimer: This information acts as a guide only. Details should be checked against your specific insurance policy. More detailed information on the accident repair procedure is available on the RTA Website